We may collect information you provide directly, such as your name, email address, company name, messages, billing details, and any information you submit through forms, demos, onboarding, support channels, or setup-service requests. This includes **transaction references and payment verification data** submitted during manual onboarding.

We may also collect technical information such as device data, browser information, IP address, referral data, usage metrics, and website interaction events through analytics, logs, cookies, and similar tools.

We use information to operate the website and platform, provide demos and support, process transactions, improve product performance, maintain security, communicate with you, and comply with legal obligations.

If you use Chatdek services, we may process website content, configuration data, chat interactions, knowledge sources, subscription metadata, license state, renewal details, and operational metadata in order to provide AI responses, automation flows, reporting, renewals, and support.

Chatdek may use cookies, analytics tools, and similar technologies to understand traffic, improve user experience, measure marketing performance, and maintain service functionality. You can control cookies through your browser settings where available.

We do not sell your personal information. We may share data with trusted service providers, infrastructure partners, payment processors, analytics tools, AI processing partners, and other vendors who help us operate the service, subject to appropriate contractual safeguards.

We may also disclose information if required by law, to protect our rights, to investigate fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or asset sale.

We retain information for as long as needed to provide services, comply with legal requirements, resolve disputes, maintain records, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

The Chatdek WordPress plugin may remove locally stored plugin settings, cached data, and Chatdek-related plugin records when uninstalled, depending on the product behavior in the installed version. Removing the plugin from a site does not automatically delete all records stored in Chatdek admin systems or connected third-party services where data has already been processed or exported.

We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, so we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain types of processing. To make a request, contact us using the details below.

Chatdek may process or store data in countries other than your own. By using the service, you understand that information may be transferred to and processed in jurisdictions with different data protection laws.

We may update this Privacy Policy from time to time. The latest version will be posted here with the revised effective date.

For privacy-related questions or requests, contact info@chatdek.com.